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KVARTA

Support & Updates

All newly purchased devices include 2 years of support & software updates free of charge.

After that period, renew with a Support & Updates subscription to keep getting the latest firmware and help from our team.

Renewal pricing

  • 1 year license Support & Updates subscription renewal fee per device/software
  • 2 year license Support & Updates subscription renewal fee per device/software
  • 3+ year license 30% for 3 years, then +10% for each additional year

Note: Fees are based on the current list price on our website. Software/hardware options are included in the SLA fee calculation.

What you get

  • Software downloads and firmware updates

    ExpiredNot included
    ValidIncluded

  • Support with guaranteed reaction times

    ExpiredNot included
    ValidThree working days

  • Unlimited support cases

    ExpiredNot included
    ValidIncluded

  • Fixes

    ExpiredNot included
    ValidIncluded

  • Patches and software upgrades

    ExpiredNot included
    ValidIncluded

  • Error analysis and system updates via remote access

    ExpiredNot included
    ValidIncluded

  • Email support

    ExpiredNot included
    ValidIncluded

  • Phone support

    ExpiredNot included
    ValidNot included

Whatever problem you have, we are here to help. Support is available in working hours Monday through Friday, excluding public holidays.

To renew an expired Support & Updates subscription, contact us at [email protected].