Worldwide shipping with TNT Express or DHL

KVARTA

FAQ

Common answers about ordering, shipping and support. Tap a question to open it.

How can I get technical support?
Email [email protected]. Our team usually replies within 1–3 working days.
Can I get an official quotation?
Yes. Build your order in the KVARTA shop and you will receive an official quotation.
How do I order?
Order online at shop.kvarta.net, or buy through a local partner on our Partners & Distributors page.
Can I cancel an order?
Yes, if it has not shipped yet you can cancel for a full refund. This may not be possible outside working hours, or if the order has already shipped.
Can I add or remove items from my order?
Yes, before shipment. Email [email protected] with your order reference and the changes. We will send an updated confirmation.
Can I collect my order in person?
Yes. Choose Local pickup at checkout. After payment clears you will get an email invitation — please do not visit before then.
When will my order be shipped?
We ship within 5 working days. Most orders paid before 10:00 Bulgarian time ship the same day; later payments usually ship the next working day. Rare stock delays may add 2–3 days.
My order shipped but has not arrived — what now?
If you chose tracked shipping, use the tracking number from your shipping invoice on the courier website. Also check with colleagues or neighbours. Uninsured parcels are at the buyer’s risk.
Still need help? Email [email protected] or [email protected].